anb Outlines Its Path to Governance Clarity
01
Background
anb identified a critical gap in its organizational structure – the absence of a dedicated Employee Experience Department and standardized internal communications framework. This gap resulted in inconsistent employee engagement practices and fragmented internal communications across the organization.
02
Objective
Create a comprehensive governance framework to establish the Employee Experience Department and develop a structured internal communications playbook, aimed at enhancing employee engagement and streamlining organizational communication.
03
Solution
A systematic approach was implemented to build both the departmental structure and communication framework that:
- Established the Employee Experience Department with clear organizational positioning and mandate
- Developed detailed roles, responsibilities, and reporting structures
- Created comprehensive internal communications guidelines and protocols
- Designed standardized templates and communication channels
- Implemented workflows for information dissemination
- Developed an Internal Communications Playbook as a central reference guide
Set up governance mechanisms for monitoring and improving communication effectiveness
04
Results
The new governance framework successfully institutionalized the Employee Experience function and standardized internal communications practices. The framework has become the organizational standard for employee experience management and internal communications.
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